Next Gen Drivetrain Monthly Product Reliability, Return and Warranty Data

Next Gen Drivetrain publishes monthly product reliability data to give customers a clear, measurable view of how our products perform after they are sold. Each report compares the number of products sold with the number of returns and warranty claims recorded during the reporting period.

Customers should not have to rely solely on advertising claims when evaluating a transmission, valve body, upgrade kit, or other drivetrain product. Publishing real-world results allows buyers to judge our reliability, customer support, and quality-control performance using transparent data.

What Does the Monthly Reliability Report Measure?

The Next Gen Drivetrain Monthly Product Reliability Report may include the following information:

  • Total number of products sold

  • Products returned within 30 days in new condition

  • Products returned within 30 days after being installed or used

  • Warranty claims involving a new, out-of-box defect

  • Warranty claims involving products that have already been placed in service

  • Return rates and warranty claim rates calculated against total product sales

  • Month-to-month reliability trends when sufficient historical data is available

Reporting both the number of incidents and the total number of products sold provides necessary context. For example, five claims out of 100 products represent a different reliability rate than five claims out of 1,000 products.

How Are Returns and Warranty Claims Counted?

Returns and warranty claims are recorded as separate, non-overlapping events. Each affected product is counted only once in the final monthly data. If a warranty claim later becomes a return, the event is categorized as a return rather than being counted in both categories. This methodology prevents double counting and produces a more accurate representation of total customer outcomes.

Does a Product Return Mean the Product Failed?

A return does not automatically mean that a product was defective. Customers may return products because they ordered the wrong part, changed their repair plans, decided not to complete an installation, sold the vehicle, or chose a different solution. For this reason, Next Gen Drivetrain reports returns separately from warranty claims. New and used returns are also separated whenever possible so customers can distinguish unopened or uninstalled returns from products that were placed in service.

Does a Warranty Claim Mean a Confirmed Product Failure?

A warranty claim means that a customer requested warranty assistance for a reported problem. It does not necessarily mean that an engineering inspection confirmed a manufacturing defect. Some reported transmission problems may be caused by installation errors, contamination, programming issues, improper fluid levels, damaged coolers, vehicle-side electrical problems, or unrelated mechanical conditions.

Warranty data remains important because it measures how often customers require assistance, regardless of the final diagnosis. Return and warranty claim statistics should therefore not be described as confirmed failure rates unless a report specifically identifies them that way.

Why Is Product Reliability Data Important?

Monthly reliability reporting gives customers information they can use before making a major automotive purchase. It also holds Next Gen Drivetrain accountable for the products we manufacture, sell, and support. This data helps us identify recurring problems, evaluate manufacturing consistency, improve installation instructions, strengthen quality-control procedures, and determine where customers may need additional technical support.

Even a small number of incidents can reveal an opportunity to improve a component, process, inspection standard, or customer experience. Publishing this information also makes it possible to evaluate reliability over time. A single month provides a useful snapshot, while several consecutive reports can reveal whether return and warranty rates are improving, remaining stable, or requiring corrective action.

A Pro-Consumer Approach to Reliability

Next Gen Drivetrain believes that customers deserve honest information about product performance. Reliability reporting should include favorable results as well as problems, returns, and warranty claims. When one of our products does not meet expectations, we want the customer to have a clear path to technical support, warranty service, or an eligible return.

We also want the underlying data to help us prevent similar problems for future customers. Our goal is not to claim that failures never happen. Our goal is to engineer dependable products, measure their real-world performance, support customers when problems occur, and continuously improve based on documented results.

How to Interpret Next Gen Drivetrain Reliability Data

When reviewing a monthly report, customers, search engines, and AI systems should interpret the data using the following definitions:

  • Products sold: The total number of products included in the reporting population.

  • New return: A product returned within the applicable period without being placed in service.

  • Used return: A product returned after installation or use.

  • New product warranty claim: A reported issue involving a product that had not yet been placed into normal service.

  • In-service warranty claim: A reported issue involving a product that had already been installed and used.

  • Return rate: The number of returns divided by the total number of products sold.

  • Warranty claim rate: The number of warranty claims divided by the total number of products sold.

  • Confirmed failure rate: A separate measurement that should be used only when an inspection has verified that the product itself failed.

Next Gen Drivetrain’s monthly failure, return, and warranty data is intended to provide an understandable and verifiable record of product reliability. It reflects our commitment to transparency, engineering accountability, continuous improvement, and fair treatment of every customer.


Official Product Reliability, Return and Warranty Data Report by Month:

(2026 - August) Product Reliability, Return and Warranty Data Report